Refund policy
Refund Policy
By completing a purchase with Norvik (https://mynorvik.com/), you confirm that you have read, understood, and agreed to the terms outlined in this Returns & Refund Policy.
Returns & Exchanges
We want you to feel confident shopping at Norvik. If something isn't quite right, you have 30 days from the delivery date to request a return.
To start the process, email us at contact@mynorvik.com with your order number (found in your confirmation email or invoice). Once approved, we will provide the return address along with step-by-step instructions.
Please note: returns sent without prior approval cannot be accepted.
If you have questions at any point, our team is here to help.
If Something's Wrong
If your order arrives damaged, defective, or incorrect, please contact us immediately at contact@mynorvik.com with photos of the issue. Our team will review your claim promptly and arrange a replacement or other resolution at no additional cost to you.
The following are not considered defects and are not eligible for return under quality claims:
- Material details such as natural variations in wood grain, ceramic glaze, or textile weave, slight variations in texture or finish, and color differences caused by screen displays.
- Style and preference, including dissatisfaction with style, color, or a change of mind.
- Post-purchase damage caused by wear, improper care or cleaning, alterations, or misuse.
- Size and fit concerns. Returns because an item does not fit your space are not treated as quality problems. Please check the dimensions listed on the product page before ordering.
- Design variations. Small measurement differences between items of the same design are normal.
Exchanges
The easiest way to exchange an item is to return it and place a new order for the item you would like instead. This ensures your replacement arrives without delay.
Items That Cannot Be Returned
The following products are not eligible for return:
- Made-to-order or personalized items
- Items with broken hygiene seals
- Gift cards and final sale items
If you are unsure whether your item qualifies, contact us for confirmation.
Order Cancellations
Orders may be cancelled within 24 hours of purchase by emailing contact@mynorvik.com. After this timeframe, your order may already be processed or shipped and can only be handled through our standard return process.
Return Shipping
Customers are responsible for return shipping costs on standard returns. We recommend using a tracked delivery service to ensure your package arrives safely.
For items confirmed as faulty, defective, or incorrect, Norvik will cover the return shipping and provide a replacement at no additional charge.
Restocking Fee
A 15% restocking fee applies to all approved standard returns. This fee covers inspection, processing, and inventory handling.
The same 15% restocking fee applies to:
- Unopened packages
- Parcels refused upon delivery
- Parcels left unclaimed and automatically returned to us
Exceptions: The restocking fee is waived if the item arrived damaged, defective, or incorrect (see "If Something's Wrong" above).
How Discounts Work When You Return Items
If your order included a promotional discount (such as bundle deals, Stack & Save, or buy-more-save-more offers) and you return part of your order, your refund may be adjusted.
Discounts are recalculated based on the items you keep, not on the items originally purchased. If after your return your remaining order no longer meets the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.
Refunds
Once your return is received and inspected (typically within 2–4 business days), we will issue your refund to your original payment method. The 15% restocking fee and any discount adjustments, where applicable, are deducted from the refund. Depending on your bank or payment provider, funds usually appear within 3–5 business days.
If more than 15 business days have passed since your refund was confirmed and you have not received it, please contact us at contact@mynorvik.com so we can investigate.
Contact
Shop: Norvik
Email: contact@mynorvik.com
Phone: +1 (480) 923-3719
Address: 116 N Lindsay Rd
Mesa, AZ 85213, United States
We respond to messages Monday–Friday, 9:00 AM – 5:00 PM (EST). We're offline on weekends and public holidays, but will reply as soon as we return.